Help CENTER
Is your website secure? Can I order safely?
Yes, this website is 100% secure and complies with European e-commerce security standards.
The site uses a secure HTTPS connection (the small padlock icon on the left side of the URL in your browser is there to remind you). While many websites only secure their checkout pages, this entire website is protected, meaning all pages are encrypted and safe from malware or hacking attempts.
For payments, we use Stripe, a leading and trusted online payment solution known for its high-level transaction security.
In summary: browsing and ordering on Aydier.com is completely safe and secure.
Can I cancel my order?
The contents of your order cannot be modified.
To change your shipping address or cancel your order, please contact us.
If your order is still being prepared, we will do our best to process your request.What are the delivery methods, times, and costs?
Standard shipping is free.
We process orders from Monday to Friday. Orders are shipped within 48 to 72 hours, excluding weekends and public holidays.
Delivery times are usually 7 to 14 business days, depending on the shipping method selected.Standard Shipping: FREE (Monday to Friday)
My item arrived damaged. Can I get a refund?
If your order arrived damaged, incomplete, or different from what you purchased, please contact us within 14 days of receiving it.
Include a photo of the item(s) and the issue, and we will find a solution together as quickly as possible.I am not satisfied with my order. Can I get a refund?
Absolutely. Just contact us and we will provide the return instructions.
You have 14 days from the date of delivery to request a refund.
Simply send the item back to us and we will issue a full refund.
Please note that return shipping costs are your responsibility.Why didn’t I receive my order confirmation details?
In most cases, this is due to a mistyped email address.
Throughout the process, we send 3 to 4 emails, including an order confirmation, a processing update, and a shipping notification.
If you think you entered the wrong email, please contact us and we’ll fix it for you.How can I contact you?
If you have any questions that are not answered on this page, feel free to write to us at contact@aydier.com and we’ll get back to you shortly.