Privacy Policy

1. Introduction

(“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website.

2. Data Controller

The data controller responsible for processing your personal data is:

Company:
Email: contact@aydier.com

3. What Personal Data We Collect

We may collect the following categories of personal data:

a. Information you provide directly, including your full name, email address, shipping and billing address, phone number (if applicable), and payment details (note: payment information is processed securely via third-party services).

b. Information collected automatically when you browse our site, such as your IP address, browser type and version, device information, pages visited, time spent on the website, referral URLs, and data collected through cookies and other tracking technologies.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

• To process and fulfill your orders. The legal basis for this processing is the performance of a contract.
• To send you newsletters and promotional offers if you have opted in. The legal basis is your consent.
• To analyze traffic and improve the website experience. The legal basis is our legitimate interest.
• To respond to customer inquiries and support requests. The legal basis is our legitimate interest.
• To comply with legal obligations, such as tax and accounting regulations or fraud prevention. The legal basis is a legal obligation.

5. Cookies and Tracking Technologies

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience, analyze site traffic, and deliver personalized content or advertisements.

Types of cookies we use:

• Essential cookies are required for the core functionality of the site, such as shopping cart and login features.
• Analytics cookies help us understand how visitors interact with the site, for example through tools like Google Analytics.
• Marketing cookies are used to display personalized ads, for example through Facebook Pixel or other advertising platforms.
• Preference cookies store your preferences and settings to enhance your user experience.

Consent:
When visiting our site from the EU/EEA, you will be shown a cookie banner. Non-essential cookies will only be placed on your device if you give explicit consent.

Cookie management:
You can manage your cookie preferences at any time via the banner or through your browser settings. You can also withdraw your consent at any time.

Third-party cookies:
Some cookies may be set by third-party services we use, such as analytics tools, payment providers, or marketing platforms. These third parties are required to process your data in compliance with GDPR.

6. Who We Share Your Data With

We may share your data with trusted third parties necessary to operate and improve our services. These include:

• Payment processors such as Stripe and PayPal
• Order fulfillment services
• Email marketing platforms like Sendinblue or MailerLite
• Analytics providers like Google Analytics

We do not sell or rent your personal data to anyone.

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:

• Transfers to countries recognized by the European Commission as offering adequate protection; or
• Use of Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law.

• Order information is retained for up to six (6) years for accounting and legal compliance.
• Marketing data is retained until you withdraw your consent.
• Customer support communications are retained for up to 12 months.

9. Your Rights Under the GDPR

As a data subject, you have the right to:

• Access your personal data
• Correct any inaccurate or incomplete data
• Request the deletion of your data (right to be forgotten)
• Restrict or object to certain types of processing
• Receive your data in a portable format
• Withdraw your consent at any time (for processing based on consent)
• Lodge a complaint with a supervisory authority (such as the CNIL in France)

To exercise any of these rights, please contact us at contact@aydier.com.

10. Security of Your Data

We take appropriate technical and organizational measures to secure your personal data and protect it against unauthorized access, loss, or misuse. However, no transmission over the Internet or method of electronic storage is completely secure.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any significant changes will be posted on this page, and where required, we will notify you via email or on the website. The “Effective date” at the top reflects the date of the most recent update.

12. Contact

If you have any questions about this policy or how your data is handled, please contact:📧 contact@aydier.com